Refund policy

RETURNS & REFUNDS

We want you to be stoked with your 1FR gear. If something isn't right, we'll make it right.

ELIGIBILITY
You have 30 days from the delivery date to request a return. To be eligible:
- Item must be unworn, unwashed, and in original condition
- Tags must still be attached
- Original packaging where possible
- Proof of purchase (order number or confirmation email)

NON-RETURNABLE ITEMS
- Sale or clearance items (marked final sale)
- Gift cards
- Items damaged through wear or washing
- Underwear and socks (hygiene reasons)

HOW TO RETURN
1. Email returns@1fr.com.au with your order number and reason for return
2. We'll send return instructions and a return address
3. Pack the item securely and ship it back
4. Once received and inspected, we'll process your refund within 5 business days

RETURN SHIPPING
Customers cover return shipping costs unless the item is faulty or we sent the wrong product. We recommend using a tracked service. We're not responsible for items lost in return transit.

REFUNDS
Refunds are issued to the original payment method. Banks typically take 3-10 business days to show the refund on your statement.

EXCHANGES
Need a different size or colour? Return the original item for a refund, then place a new order. This is faster than processing an exchange.

FAULTY OR INCORRECT ITEMS
If your item arrives damaged, faulty, or we sent the wrong product, contact us within 7 days at returns@1fr.com.au with photos. We'll cover return shipping and send a replacement or full refund.

YOUR CONSUMER RIGHTS
Nothing in this policy limits your rights under the Australian Consumer Law. You're entitled to a replacement or refund for major failures and compensation for any other reasonably foreseeable loss or damage.

CONTACT
returns@1fr.com.au